Privacy Policy

This document explains how PlayMojo handles personal data for players based in Australia. The platform collects, stores, and processes information to deliver casino services, verify accounts, and meet regulatory requirements. For more details on player protection, see PlayMojo responsible gambling. Understanding data practices helps players make informed decisions about registration and account use.

Information Collected by the Platform

PlayMojo gathers several categories of personal data during registration and ongoing account activity. The types of information collected include:

1. Identity details such as full name, date of birth, and nationality
2. Contact information including email address and phone number
3. Financial data like payment method details, deposit history, and withdrawal records
4. Verification documents such as passport, driver licence, utility bill, or bank statement
5. Technical data covering IP address, device type, browser version, and session logs
6. Gameplay records including betting activity, bonus usage, and transaction history

Data collection occurs when players create accounts, make deposits, request withdrawals, or contact customer support. The official site PlayMojo requires accurate information to process payments and comply with KYC verification under the Kahnawake Gaming Commission licence.

How Personal Data Is Used

The platform uses collected information for specific operational purposes. Account verification relies on identity documents to confirm age and residency. Payment processing requires financial data to complete deposits via Visa, Mastercard, MiFinity, or crypto methods like Bitcoin and Ethereum. Fraud prevention depends on analysing transaction patterns and login behaviour.

PlayMojo also uses data to deliver promotional offers, calculate VIP tier progress, and provide customer support through live chat or email. Technical information helps maintain website security, including SSL encryption and session monitoring. Gameplay records support responsible gambling tools such as deposit limits and cooling off periods.

Data Storage and Retention

Personal information is stored on secure servers with encryption protocols. The platform retains data for the duration of account activity plus additional periods required by licensing obligations. Financial records and verification documents may be kept for several years after account closure to meet regulatory standards.

Players can request details about stored information by contacting support at support@playmojo.com. Account deletion requests are processed according to applicable data protection requirements, though some records may be retained for legal compliance.

Third Party Data Sharing

PlayMojo shares personal data with specific third parties when necessary for service delivery. Payment processors like MiFinity and CoinsPaid receive financial information to complete transactions in AUD, USD, EUR, or NZD. Game providers including Evolution, Pragmatic Play Live, and Relax Gaming may access session data for live dealer services.

Regulatory bodies may receive information during compliance audits or investigations. The platform does not sell personal data to marketing companies or unrelated third parties. All data sharing follows contractual agreements that require recipients to maintain appropriate security standards.

Player Rights and Control

Players retain certain rights over personal data held by the platform. These include the ability to access stored information, correct inaccurate details, and request data deletion where legally permitted. Players can also withdraw consent for promotional communications at any time through account settings or by contacting support.

To exercise these rights, players should submit requests through live chat during 24/7 support hours or email support@playmojo.com. Response times for data requests typically fall within standard processing windows, though complex requests may require additional verification steps.

Cookies and Tracking Technologies

The website uses cookies to maintain login sessions, remember preferences, and analyse site performance. Essential cookies support core functions like account access and payment processing. Analytics cookies help the platform understand how players navigate the lobby and use game filters.

Players can manage cookie preferences through browser settings. Disabling certain cookies may affect website functionality, including saved login details and personalised game recommendations. The platform does not use cookies to track activity on unrelated websites.

Policy Updates

PlayMojo reserves the right to modify this privacy policy when operational practices or regulatory requirements change. Players receive notification of significant updates through email or account dashboard alerts. Continued use of the platform after policy changes constitutes acceptance of revised terms.

Players should review this document periodically to stay informed about data handling practices. Questions about privacy matters can be directed to customer support via live chat or email at support@playmojo.com.